LENOVO Upload Tool
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The fields indicated with an asterisk (*) are required to complete this transaction; other fields are optional. If you do not want to provide us with the required information, please use the "Back" button on your browser to return to the previous page, or close the window or browser session that is displaying this

Please make sure you will enter {0} to upload your log files.

Case number: *
×

When entering PMR, RCMS or CROSS case numbers, use the following pattern:

  • PMR xxxxx bbb ccc
  • RCMS xxxxxxx ccc
  • CROSS xxxxxxx

NOTE: The Case Number field is free form text, so syntax is not strictly enforced.

Machine type:
Serial number:
Email address:
Machine type: *
Serial number: *
Case number:
×

When entering PMR, RCMS or CROSS case numbers, use the following pattern:

  • PMR xxxxx bbb ccc
  • RCMS xxxxxxx ccc
  • CROSS xxxxxxx

NOTE: The Case Number field is free form text, so syntax is not strictly enforced.

Email address:

If you are an Lenovo Support Engineer and you customer already uploaded the files to our site, you can search the log file and add SN,MT,CaseNumber and Contact email address for this log file so that we can better assist you. Firstly please provide the FTP account and password your customer used to upload the log files.

FTP account:* Wrong account or password! Submit
SFTP password:*
Validate code:*

No files selected,please add a file to continue.
File name Size(Bytes) State Remove
⚠ There are incompatible files ⚠ File does not exist ⚠ Files' total size exceeds 5 GB! ⚠ Too many files (max 20)!

Drop files here

or

Browse Files
ⓘ Notes
  • Single file up to 5 GB
  • Unsupported file types: 
  • Unsupported name characters: 
  • Max 20 files per upload

Uploading your files…
Please keep this tab open until complete

⚠ NOTE: To ensure the upload completes without interruption, please follow these critical guidelines

  • Do not close this browser tab or switch to “Private/Incognito” mode. Backgrounding or closing the tab will terminate the upload
  • Disable screen lock, sleep, or hibernation mode during the upload.
  • Avoid switching Wi-Fi networks or disconnecting your Ethernet cable. A weak or interrupted connection may cause upload failures
  • Restarting or powering off your computer will abort the ongoing upload process.
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LENOVO Upload Tool

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